What is a pre-authorization? Pre-authorization is a temporary block of a specific amount on a credit card; it will be deducted from the credit limit of the card, and consequently will not generate any type of bank movement on the current account, because it is not accounted for, therefore, it is not a debit. What is the amount of a pre-authorization? The amount blocked by the hotel usually corresponds to the amount of the penalty indicated in the cancellation policy. What happens at check out? Generally, the hotel collects the full amount of the stay as agreed with the guest. After the payment, the reception staff will carry out the reversal of the pre-authorization. Can the cancellation be made automatically? Yes, the Pre-Authorization has a maximum duration of twenty-one days. How soon can the blocked sum be available again? It generally takes seventy-two hours from the time of the cancellation. Pre-paid credit cards In the case of pre-authorization on pre-paid credit cards, the re-credit of the pre-authorized sum does not take place automatically, as with traditional credit cards. The card issuing institution, such as a bank, must carry out the operation manually. We advise the cardholder to notify the bank of the cancellation by the hotel, specifying the date and time. In this way, it will be possible to speed up the re-credit operation.

The advice of the staff Since the reinstatement of the blocked sum can take a few days according to the various credit institutions, our staff advises you to request the closure of the pre-authorization at the time of payment. The temporary block will thus be transformed into a definitive charge and subsequent misunderstandings will be avoided.